Legal
Refund & Trial Terms
Veyro Pro starts with a 14-day trial. During the trial you have full access to lead intake, the AI strategist, multi-day cascades and email delivery, and no subscription fee is charged. The trial exists so you can test the product against real enquiries from your own website rather than a demo dataset.
Unless you cancel before the trial ends, the subscription converts automatically to the monthly Pro plan at the price shown at checkout, billed to the payment method on file. Renewal then occurs on the same day each month until cancelled. You will receive a receipt from our payment processor for every charge.
You can cancel at any time from your workspace settings. Cancellation stops all future charges and keeps your access, leads and message history available until the end of the period you have already paid for. Nothing is deleted at the moment you cancel.
Refund eligibility
Because the trial gives full access before any charge, subscription fees are generally non-refundable once a billing period has begun. We will, however, issue a full refund of the most recent charge where: you were billed after cancelling, you were charged more than once for the same period, a duplicate workspace was created and billed in error, or a platform fault prevented the Service from sending follow-ups for a material part of the period.
How to request a refund
Send a request through the Contact Support page within 30 days of the charge, including the workspace email address and the date and amount of the charge. We aim to review requests within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.
Price changes and downgrades
Existing subscribers are notified by email before any price change takes effect and may cancel before the new price applies. Downgrades take effect at the start of the next billing period; partial periods are not pro-rated.
Last updated: September 2026.